Free Shipping on Orders $120+ to the Continental US. Read more

Shipping and Return Information


Shipping Costs & Options

We offer shipping services to almost anywhere in the world. Please remember that orders are generally shipped within two business days of receipt and, therefore, two (2) business days should be added to the corresponding delivery time shown with your shipping choice.

Please note that any delays once a shipment has left our warehouse, or damaged, lost, or stolen packages, are the responsibility of the carrier. 

Free Shipping Information

Orders of $120 or more qualify for free shipping anywhere in the continental United States. This excludes Alaska, Hawaii and US Territories. Orders that have selected free shipping will be sent using the FedEx Ground service.

Continental US

FedEx Ground

Packages are delivered Monday through Friday. There are no deliveries on Saturday.

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose a USPS delivery method or use a non-PO Box address.

Estimated delivery times:
East Coast: 1-3 business days (3-5 days from order date)
West Coast: 3-5 business days (5-7 days from order date)

FedEx2 Day

Guaranteed to be delivered within two business days of the shipment date if ordered by 1:00PM (Eastern).

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose a USPS delivery method or use a non-PO Box address.

Estimated delivery times:
Continental US: 2 business days from day shipped (3-4 business days from order date)

Fed Ex Overnight

Guaranteed to be delivered within one business day of the shipment date if ordered by 1:00PM (Eastern).

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose a USPS delivery method or use a non-PO Box address.

Estimated delivery times:
Continental US: 1 business day from day shipped (2-3 business days from order date)

USPS Priority Mail

You must use USPS if you are using a P.O. Box.

Estimated delivery times (USPS does not garauntee delivery times):
East Coast: 3-5 business days (5-7 days from order date)
West Coast: 5-7 business days (7-9 days from order date)

USPS Priority Mail Express

You must use USPS if you are using a P.O. Box.

Estimated delivery times (USPS does not garauntee delivery times):
East Coast: 3-4 business days (5-6 days from order date)


 International and Non-Continental US

APO/FPO

Baileyhats.com ships to US Military addresses. If you are shipping to a PO box or a Military APO/FPO destination, please choose FedEx SmartPost®. Please select United States as your country, and the appropriate Armed Forces region as your state.

Alaska and Hawaii

We ship to Alaska and Hawaii using FedEx 2-Day mail only.

US Territories

We ship to US Territories using United States Postal Service Priority Mail only. Please note that due to this, we cannot ship to PO Boxes in these states.

 

Canada

FedEx International:

Note that shipments to Canada may be subject to delays in customs

  • Economy: 4-5 days
  • Express: 2-4 days

Canadian Orders and NAFTA

Most goods and products individuals import into Canada are subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.

You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.

In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, and Newfoundland and Labrador, Ontario and British Columbia), you'll be charged the HST, rather than separate GST and provincial sales tax.

Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. But be careful. Just because you buy an item from a U.S. store does not mean it was made in the United States. It's quite possible it was imported into the United States first and, if so, you may be charged duty when it comes into Canada.

Other International Shipping

We will ship almost anywhere in the world. All transactions are in US Dollars. Please check currency converter if needed. If for some reason we can’t get it to you, we will notify you. Duties and taxes are not yet included in the cost of shipping. It is also possible for a third party to be responsible for duty and/or tax fees. Custom officials of the importing country assess duties and taxes based on the information provided on the air waybill, the commercial invoice or other relevant documents related to the shipment.

International shipping uses the United States Postal Service Priority Mail service.

 


Holiday Shipping

Our office and warehouse are closed on weekends and the following holidays:

  • New Year's Day (December 31th-January 1st)
  • Good Friday (Friday before Easter)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (first Monday in September)
  • Thanksgiving Day (fourth Thursday in November)
  • Christmas Day (December 24th & 25th or the closest week day)

Our Return Policy

Due to a high volume of traffic at our distribution center, please allow 10-12 business days for a recieved return to process. We're sorry for the inconvenience.

  • All returns must be made within 30 days of ship. Merchandise must be unworn with original tags attached. Returns made after 30 days may be ineligible for full or partial refund or credit.
  • Shipping charges are non-refundable.
  • To initiate a return merchandise authorization (RMA), please go to BaileyHats.com/start-return 
    • Enter your order# and email
    • Follow the prompts to select the product, the reason and how to return your item(s).
  • Pack up your item(s) in the original packaging or equivalent and enclose your printed RMA Packing Slip.
  • If you are shipping back in the Continental U.S. and have received a prepaid return label, please affix the label to the package and drop off at your nearest FedEx location.
  • If you are shipping back from outside the Continental U.S., please take to your carrier of choice and mail back to:
    Bailey Hats
    C/O Returns
    110 East Main St Adamstown, PA 19501 US
  • Starting with orders placed on May 31, 2024, a $9.99 return fee will be subtracted from your refund. This fee covers shipping and restocking of your return.
  • Please allow up to 10 business days after receipt for processing your return. While we process the refund at the time of return, please note, it may take up to two billing cycles for your credit card company to post the refund to your account.
  • Baileyhats.com does not accept returns from other retailers. If you need to return a Bailey hat purchased from another retailer, please make the return there.

Our Return Policy

For Orders Shipped inside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return, FREE OF CHARGE for any order placed on baileyhats.com

All returns must be made within 60 days of receipt. Merchandise must be unworn with original tags attached. Returns made after 60 days may be ineligible for full or partial refund or credit.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

To request a return, please request one here.  For more details, see our request a return page.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Baileyhats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Baileyhats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.


For Orders Shipped Outside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return for any order placed on baileyhats.com

All returns must be made within 60 days of receipt. Merchandise must be unworn with original tags attached. Returns made after 60 days may be ineligible for full or partial refund or credit.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

To request a return, please request one here.  For more details, see our request a return page.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Baileyhats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Baileyhats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

International Returns Except for Europe

Send international returns/exchanges to:

BaileyHats.com
c/o Returns
50 Denver Road, Suite 1
Denver, PA 17517-9334

European Returns

Send European order returns/exchanges to:

BaileyHats.com
C/O Returns
Rapid Logistics OHL
Incheonweg 7
1437 EK Rozenburg (NH)

 

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.