Free Shipping & Returns on Orders $100+ to the Continental US. Read more

Shipping and Return Information

COVID-19-Related Carrier Shipping Delays

Due to the challenges associated with COVID-19, and an increase of online ordering and carrier staffing shortages, shipping carriers are experiencing delays in timelines and deliveries on some packages. Carriers including USPS, FedEx, and DHL are affected.

At Bailey Hats, we are working to ensure orders are picked and shipped out on time despite these challenges. However, despite this, some customers may experience delays in deliveries if their package runs into a delay by the carrier. We are sorry for any inconvenience this may cause, and we appreciate your patience as we navigate these new challenges.

If you experience a delay in carrier update or deliver, most packages will arrive within the timeline chosen at checkout. For orders encountering delays, in most cases, the package will arrive only 1 or 2 days outside of the expected timeline. We've also seen a slight increase in orders being marked as delivered early by the carrier — if your order shows as delivered but you have not received it, please keep an eye out for the next 24 hours, as it will likely be delivered within that time.

For delays on paid expedited orders or delays well outside the timeline chosen at checkout, please contact our support team via email at bailey-service@baileyhats.com or by phone at 1-855-384-7018 and we'll be happy to assist.

These delays should also be considered on returned orders back to our warehouse.

We truly appreciate the support and understanding from our customers as we navigate this new normal.

Sincerely,
The Bailey Hats Team


Free Shipping Week: Free standard shipping within the continental US. Excludes Alaska, Hawaii and US Territories. Free shipping orders are sent FedEx SmartPost® service. Offer ends 12/20/2021; 11:59PM PT.

Shipping Costs & Options

We offer shipping services to almost anywhere in the world. Please remember that orders are generally shipped within two business days of receipt and, therefore, two (2) business days should be added to the corresponding delivery time shown with your shipping choice.

Please note that any delays once a shipment has left our warehouse, or damaged, lost, or stolen packages, are the responsibility of the carrier. 

Free Shipping Information

Orders of $100 or more qualify for free shipping anywhere in the continental United States. This excludes Alaska, Hawaii and US Territories. Orders that have selected free shipping will be sent using the FedEx SmartPost® service.

Continental US

FedEx SmartPost®

FedEx SmartPost® is a new affordable shipping method. FedEx Ground picks up the package from the shipper (BaileyHats.com) and then transports it to the nearest USPS sort facility (to you). The USPS then makes the final delivery to you. Please note that this shipping method will add 1 or 2 days to the delivery time. Should be delivered 1 or 2 days after you see a delivered to USPS scan. If you live in Alaska, Hawaii or any of the US Territories, we recommend that you do NOT chose FedEx SmartPost® as delivery times can be 4 weeks and over.

Please Note: If you reside in a location where US Postal Service delivery is not available, do not choose SmartPost®.  FedEx cannot deliver to P.O. Boxes. Please choose a USPS delivery method or use a non-PO Box address.

Estimated delivery times (SmartPost® times are not garaunteed by FedEx):
East Coast: 3-5 business days (5-7 days from order date)
West Coast: 5-7 business days (7-9 days from order date)

FedEx Ground

Packages are delivered Monday through Friday. There are no deliveries on Saturday.

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose a USPS delivery method or use a non-PO Box address.

Estimated delivery times:
East Coast: 1-3 business days (3-5 days from order date)
West Coast: 3-5 business days (5-7 days from order date)

FedEx2 Day

Guaranteed to be delivered within two business days of the shipment date if ordered by 1:00PM (Eastern).

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose a USPS delivery method or use a non-PO Box address.

Estimated delivery times:
Continental US: 2 business days from day shipped (3-4 business days from order date)

Fed Ex Overnight

Guaranteed to be delivered within one business day of the shipment date if ordered by 1:00PM (Eastern). FedEx Overnight cost is $37.00 for all orders.

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose a USPS delivery method or use a non-PO Box address.

Estimated delivery times:
Continental US: 1 business day from day shipped (2-3 business days from order date)

USPS Priority Mail

You must use USPS if you are using a P.O. Box.

Estimated delivery times (USPS does not garauntee delivery times):
East Coast: 3-5 business days (5-7 days from order date)
West Coast: 5-7 business days (7-9 days from order date)

USPS Priority Mail Express

You must use USPS if you are using a P.O. Box.

Estimated delivery times (USPS does not garauntee delivery times):
East Coast: 3-4 business days (5-6 days from order date)


International and Non-Continental US

APO/FPO

Baileyhats.com ships to US Military addresses. If you are shipping to a PO box or a Military APO/FPO destination, please choose FedEx SmartPost®. Please select United States as your country, and the appropriate Armed Forces region as your state.

Alaska, Hawaii, and US Territories

We ship to Alaska, Hawaii, and US Territories using United States Postal Service Priority Mail only.

Canada

FedEx International:

Note that shipments to Canada may be subject to delays in customs

  • Economy: 4-5 days
  • Express: 2-4 days

Canadian Orders and NAFTA

Most goods and products individuals import into Canada are subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.

You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.

In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, and Newfoundland and Labrador, Ontario and British Columbia), you'll be charged the HST, rather than separate GST and provincial sales tax.

Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. But be careful. Just because you buy an item from a U.S. store does not mean it was made in the United States. It's quite possible it was imported into the United States first and, if so, you may be charged duty when it comes into Canada.

Other International Shipping

We will ship almost anywhere in the world. All transactions are in US Dollars. Please check currency converter if needed. If for some reason we can’t get it to you, we will notify you. Duties and taxes are not yet included in the cost of shipping. It is also possible for a third party to be responsible for duty and/or tax fees. Custom officials of the importing country assess duties and taxes based on the information provided on the air waybill, the commercial invoice or other relevant documents related to the shipment.

International shipping uses the United States Postal Service Priority Mail service.

 


Holiday Shipping

Our office and warehouse are closed on weekends and the following holidays:

  • New Year's Day (December 31th-January 1st)
  • Good Friday (Friday before Easter)
  • Memorial Day (last Monday in May)
  • Independence Day (July 4th)
  • Labor Day (first Monday in September)
  • Thanksgiving Day (fourth Thursday in November)
  • Christmas Day (December 24th & 25th or the closest week day)

Our Return Policy

For Orders Shipped inside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return, FREE OF CHARGE for any order placed on baileyhats.com

All returns must be made within 60 days of receipt. Merchandise must be unworn with original tags attached. Returns made after 60 days may be ineligible for full or partial refund or credit.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

To request a return, please request one here.  For more details, see our request a return page.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Baileyhats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Baileyhats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.


For Orders Shipped Outside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return for any order placed on baileyhats.com

All returns must be made within 60 days of receipt. Merchandise must be unworn with original tags attached. Returns made after 60 days may be ineligible for full or partial refund or credit.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

To request a return, please request one here.  For more details, see our request a return page.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Baileyhats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Baileyhats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

International Returns Except for Europe

Send international returns/exchanges to:

BaileyHats.com
c/o Returns
50 Denver Road, Suite 1
Denver, PA 17517-9334

European Returns

Send European order returns/exchanges to:

BaileyHats.com
C/O Returns
Rapid Logistics OHL
Incheonweg 7
1437 EK Rozenburg (NH)

 

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.