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COVID-19-Related Carrier Shipping Delays

Due to the challenges associated with COVID-19, and an increase of online ordering and carrier staffing shortages, shipping carriers are experiencing delays in timelines and deliveries on some packages. Carriers including USPS, FedEx, and DHL are affected.

At Bailey Hats, we are working to ensure orders are picked and shipped out on time despite these challenges. However, despite this, some customers may experience delays in deliveries if their package runs into a delay by the carrier. We are sorry for any inconvenience this may cause, and we appreciate your patience as we navigate these new challenges.

If you experience a delay in carrier update or deliver, most packages will arrive within the timeline chosen at checkout. For orders encountering delays, in most cases, the package will arrive only 1 or 2 days outside of the expected timeline. We've also seen a slight increase in orders being marked as delivered early by the carrier — if your order shows as delivered but you have not received it, please keep an eye out for the next 24 hours, as it will likely be delivered within that time.

For delays on paid expedited orders or delays well outside the timeline chosen at checkout, please contact our support team via email at bailey-service@baileyhats.com or by phone at 1-855-384-7018 and we'll be happy to assist.

We truly appreciate the support and understanding from our customers as we navigate this new normal.

Sincerely,
The Bailey Hats Team


Purchase Options

Website Orders

It is exceptionally easy to purchase products from baileyhats.com.

Place an order directly on our site using a credit card or PayPal.

You will receive a shipment confirmation via e-mail as soon as your order has shipped.

Online Safety

We use the information you provide about yourself or someone else when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

It is safe to order with us. When you use your credit card to shop at baileyhats.com, your transaction is secure and your privacy is protected. Our servers provide advanced encryption technology to safeguard your personal information.

Payment Options

Forms of Payment Accepted

Baileyhats.com proudly accepts the following forms of payment:

Visa
MasterCard
America Express
Discover
PayPal
Amazon Pay

All charges will be in United States dollars.


Coupons

Exclusions:

Discount does not combine with other coupons. Select styles, Gift Cards, previous purchases, tax, and shipping are excluded. 


ORDER PROCESSING

When will my order be processed?

Orders are processed the day that we receive them and are usually shipped within one to two business days thereafter.

Order Confirmation

When the order has been submitted online, you will automatically receive an e-mail confirmation. Additionally, you will be provided your order number on the order confirmation page.

Backorders

On occasion we may temporarily run out of stock if an item is in high demand. When that happens, we will immediately email you with the expected shipping date. Most items that are backordered should return to stock within 2 weeks. We will contact you once the item is back in stock to advise you that it is available for purchase.


CANCELING AN ORDER

Order Changes

If we have not yet shipped your order, you may request a change or cancellation to your order by emailing us customerservice@baileyhats.com. Be sure to include your name, address, and order confirmation number with your email and provide complete details on the information that you would like to correct or change. Once we've changed your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you immediately. If your order has already shipped, we are unable to cancel or modify the order. Shipping charges will not be refunded and will be the customer's responsibility if the order is refused upon receipt.

 

Bailey Gift Card Disclaimer on Promotional Gift Cards

  • Treat this promotional gift card code as cash. Note that the value of it will not be replaced if it is lost or stolen. This code is redeemable for BaileyHats.com merchandise only.
  • Promotional gift card code are valid for two years from the date of issuance.
  • It is redeemable at BaileyHats.com for goods and services not exceeding the remaining balance on the promotional electronic gift card.
  • Important Card Information: For gift card balance, terms, and expiration date, email customerservice@baileyhats.com. Note this card is the property of the issuer.
  • Your use of this gift card constitutes acceptance of these terms.
  • This gift card may be applied toward any purchase made on the website BaileyHats.com. This gift card is not exchangeable for cash.
  • Gift Cards purchased do not have an expiration date.